Shipping Policy

Where we deliver

We deliver to addresses in Malaysia only, in these areas:

• Peninsular Malaysia
• Sabah & Labuan
• Sarawak

We don't ship outside Malaysia at the moment.

Shipping fees

The shipping fee depends on your state and the total weight of your order. You see the exact fee at checkout, after you choose your state and before you pay. Some discount codes give free shipping.

When your order ships

• We pack and hand your order to J&T within 1 to 3 working days after your payment is confirmed.
• Orders paid on weekends or public holidays are packed on the next working day.

Delivery times

After J&T collects your parcel, delivery usually takes:

• Peninsular Malaysia: 2 to 4 working days
• Sabah, Labuan and Sarawak: 3 to 7 working days

These are estimates. Delivery can take longer during festive seasons, sales or bad weather.

Tracking your parcel

Once your parcel is shipped, its J&T tracking number shows on your order page. You can open the order page from the link in your order confirmation email, or from your account.

Your address

Please check your address and phone number before paying. J&T may call you to arrange delivery. We can't change the address once the parcel has shipped.

Damaged or lost parcels

If your parcel arrives damaged, or doesn't arrive within the expected time, contact us. We will follow up with J&T and, where needed, send a replacement or refund you as set out in our Refund & Return Policy.

Contact us

Questions about this policy? Contact us: