Store policies
Refund & Return Policy
Last updated 13 November 2026
We want you to be happy with your MagicFlawless order. If something isn't right, tell us and we'll sort it out. Because our products are skincare and body care, we can't take back opened items for hygiene reasons, unless they are faulty.
Cancelling an order
- Unpaid orders are cancelled automatically after 1 hour. Nothing is charged.
- You can cancel a paid order before it is shipped. Contact us with your invoice number (for example INV-1001) and we refund you in full.
- Once your parcel has been handed to J&T Express, the order can no longer be cancelled.
Damaged, faulty, wrong or missing items
If your parcel arrives with a damaged, faulty, wrong or missing item:
- Contact us within 7 days of delivery.
- Give your invoice number and photos of the item and the parcel. An unboxing video helps a lot.
- Once we have checked it, we send you a replacement or refund the item, whichever you prefer. You don't pay for any return shipping.
Change of mind
For hygiene and safety reasons we can't accept returns of opened or used products, or of items returned because you changed your mind. If a product doesn't suit your skin, stop using it and message us. We are happy to advise.
How refunds are paid
- Refunds go back to the payment method you used (FPX bank account, card or e-wallet) through CHIP.
- We process an approved refund within 7 working days.
- Your bank or e-wallet may take up to 14 working days more to show it in your account.
- Refunds cover the price paid for the item. The shipping fee is refunded too when the whole order is cancelled before shipping, or when the problem was our mistake.
Failed deliveries
If a parcel comes back to us because the address was wrong or nobody could receive it, we contact you. We can send it again (you pay the new shipping fee) or refund the items without the original shipping fee. See our Shipping Policy for delivery details.
Contact us
Questions about this policy? Contact us:
MagicFlawless